“No plan survives contact with the enemy.”

You’re heard this one before. Just understand that it’s not true one-hundred percent of the time. Otherwise drills and rehearsals would have long-since been discarded by everyone that relies on them now. But it’s still a useful concept to keep in mind.

Because canned responses are great until you realize that you just opened the wrong can. When that happens you need to be able to modify the recipe or get another can opened FAST.

This brings to mind a quote by George Washington:

“Plans are useless, but planning is essential.”

What did he mean by that? Something for you to consider.

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